You can set up a secure online patient account that’s available anytime, day or night. With our easy-to-use Patient Portal, you can communicate with our doctors and staff, ask questions, request prescription refills, and manage your care conveniently from home.
You can also save time at your appointment by using Pre Check-In. Request a text reminder before your visit, and you’ll receive a secure link to review your information, update insurance details, and complete required forms online. This helps streamline your visit so you can spend less time on paperwork and more time with your doctor.
You can also use your online account to update your health information, see office visit notes, review patient education from your provider, request copies of eye glass prescriptions, make online payments, and more! See the FAQ below for more information.
Simply click on "Patient Portal" and then log in.
If you need a login code, however, please contact us online or call 585-394-2020.
Patient Portal FAQs
Here are a few frequently asked questions about convenient, easy-to-use Patient Portal.
How can I access the Patient Portal?
You can create and activate your patient portal account here.
Who should I contact if I have trouble logging in to the portal?
Please contact us at 585-394-2020 and a team member will be happy to walk you through creating your account and logging in.
What can I do with Patient Portal?
The Patient Portal is an effective way to streamline communication with The Eye Care Center doctors and staff. You can:
- Ask a medical question
- Receive your summary of health data
- Access and update your medical history
- Read and respond to messages from your doctor’s office
- Request medication refills and optical prescriptions
- Request an appointment
Will my doctor’s office respond to me immediately in Patient Portal?
The Patient Portal should not be used for urgent matters or emergencies. While our team works to respond as quickly as possible, please allow up to two business days for a response.
When I send a message through the portal, who does it go to?
Your messages go to a team member at The Eye Care Center who will address your needs and respond through the Patient Portal.
How do I know if there is a message waiting for me in the portal?
You will receive an email notification at the email address associated with your Portal account. The email will not contain private health information—only a notice that a message is waiting.
Can I message my physician directly on Patient Portal?
Messages and requests go to a team member who will forward them to the appropriate staff member or doctor. A team member will get back to you within two business days.
What if I have an emergency? Should I message my doctor on Patient Portal?
No. For urgent health concerns, please call our office directly, dial 911, or visit your nearest emergency room.
If I forget my password, can I reset it without calling the office?
Yes. There is a link on the login page that allows you to reset your password and login name.
What if I still have questions?
Please contact our office at 585-394-2020, and a team member will assist you.
